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Privacy Policy


Thank you for visiting the PANDEM-2 website.

This privacy policy is part of the PANDEM-2 website and solely concerns processing of personal data with the PANDEM-2 project due to the operation of the website. This covers personal data that you provide us with through the website, and the personal data that you see on our website.

We are committed to processing personal data responsibly, securely, and proportionally throughout our activities in compliance with the General Data Protection Regulation (GDPR) 2016/679.


Who we are

PANDEM-2 is a H2020 EU-funded project that aims to develop new solutions for efficient, EU-wide pandemic management. The goal of PANDEM-2 is to prepare Europe for future pandemics through innovations in training and to build capacity between EU member states responding to pandemics on a cross-border basis.

The core objectives of the project are:

  • To identify, map and integrate pandemic-related data from multiple sources into a coherent pandemic-management database
  • To develop an extensible dashboard for pandemic preparedness training and response execution
  • To develop a highly effective Resource Modelling and Management service
  • To enable participatory surveillance that will feed into the pandemic management database
  • To create and deliver resources, innovations and training for pandemic communication
  • To deliver Capacity Building and develop Operational Strategy for cross border pandemic response
  • To deliver long term value in the area of pandemic response beyond the lifetime of the project

The PANDEM-2 project is comprised of 19 organisations from academic, scientific, and healthcare communities from 11 European countries. The 2-year project began on February 3rd, 2021.

For the purposes of this website, the data controller is Carr Communications, registered in Dublin, Ireland, under registered number 42175, with a registered office at 24 Fitzwilliam Place, Dublin 2, D02 T296. You can contact the data controller by e-mailing


Personal data processed through the website

The type of personal data collected through the PANDEM-2 website for the purposes of the contact form and/or Newsletter sign-up form include your:

  • First Name
  • Last Name
  • Email Address
  • Phone Number (this is optional for the contact form only)

Should you contact us through the website or complete our sign-up form, we will collect these contact details and the message you provided us with. We are not going to collect any extra metadata that you did not expressly provide us with. The data you provide to us through these forms will be indirectly collected by our website hosting provider and third-party email marketing service, MailChimp. Further details of this are outlined in the following.

Any other content we upload or otherwise make available through the website might contain personal data, such as the names of our researchers and their work. We have obtained the consent of all members involved in the project to do this.


Personal data processed through research activity

Research activities in the PANDEM-2 project will collect additional data directly from data subjects through surveys, interviews, workshops, and voice recordings; these all take place on the legal basis of consent.

A research activity in the PANDEM-2 project where data will be collected not from the data subject is social media listening. This will involve using Tweetdeck and Social Bearing to identify individuals on Twitter who are communicating about the pandemic and to review their profiles and Tweets in relation to the pandemic. These data subjects will be contacted directly to obtain their consent (via EUSurvey) to 1) share their publicly available social media profile information for research purposes and 2) to contact them later in the project to participate in interviews/workshops on crisis communication guidelines. This data collection is specific to activity within the project and is not related to the personal data collected through the website.

The purpose of this research task is to identify health communication aspects around pandemics generally and COVID as a direct use case. The output of the research will result in software modules that automatically analyse social media posts (e.g.Tweets) to: 1) provide indicators of pandemic disease presence such as symptoms, and 2) analyse reactions to government measures such as suggestions and sentiment.


Legal bases of processing

For the personal data received through the contact form, we hold the following lawful bases for processing personal data:

  • Consent(Art.6.1.a of the GDPR) – When you consent directly to the processing of your personal data, for example, when you subscribe to our newsletter. If you provide us with sensitive personal data, falling within Art. 9 of the GDPR (such as dietary requirements for an event), we will process it under Art. 9.2.a of the GDPR.
  • Legitimate interests (Art.6.1.f) – We process personal data when it is necessary for us to achieve the following legitimate interests:
    • Enhancing our research delivery, by providing information about PANDEM-2 to the individuals we deem as likely to be interested in our project. This may include:
      • Sending invitations and providing access to guests attending our events and webinars
      • Monitoring the activity on this project website.
    • Should the recipient of the information communicate to us that they are not interested in further communications from us, we will cease processing their personal data.

For the personal data we communicate through the website, the following lawful bases of our processing are held:

  • Consent (Art.6.1.a of the GDPR) – When we have received consent to publish personal data – e.g., a blog post from one of our researchers.
  • Legal obligations (Art.6.1.c of the GDPR) – We may process personal data in order to meet a legal obligation, e.g., promoting project results to multiple audiences, including the media and the public.
  • Legitimate interests (Art.6.1.f) – We process personal data when it is necessary for us to achieve the following legitimate interests (as long as they are not overridden by the data subject’s interests):
    • Enhancing our research delivery, by providing information about PANDEM-2’s activities on the website
    • Undertaking dissemination activities.


How we secure your personal data when we process it

We have put technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. Wherever possible, we ensure that access to your personal data is password-protected. We encrypt EU-classified data, and such data are restricted only to a limited number of individuals who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information. We install and regularly update all security and anti-virus software in use on all our systems. Nevertheless, the security of data transmitted over the Internet cannot be completely guaranteed. In addition, the consortium will be conducting a data protection impact assessment (in line with Art. 35 of the GDPR) over the duration of the project, wherein the consortium will identify and assess any ethical or data protection risks and find solutions to overcome any such risks.

Please be aware that transmissions over the Internet are never completely private or secure.


How long do we retain personal data?

We retain personal data only as long as necessary for the purposes described above. Please note that we have an obligation to retain data concerning European Union H2020 research projects for up to five years after the EC’s last payment to the consortium (unless further retention is requested by the EU auditors).

As the records and documentation containing personal data have been collected within the delivery of an EC project, we expect that the Commission will process it in compliance with Regulation No 2018/1725 on the protection of natural persons with regard to the processing of personal data by Union institutions, bodies, offices and agencies. After the expiry of the retention period, and unless further legitimate grounds for retention arise, we will dispose of personal data in a secure manner.


Do we share personal data with third parties?

The PANDEM-2 consortium will generally not share personal information of participants with anyone except the European Commission, if it so requests, except where it is shared with trusted third parties for the delivery of efficient and quality services (see below). All partners will treat information received from other partners as confidential and will not disclose it to third parties, unless it is obvious that the information is already publicly available or there is a legal obligation to do so. The partners will impose the same obligations on their employees and suppliers.

We may occasionally share personal data with trusted third parties, such as those listed below, to help us deliver efficient and quality services. When we do so, we will ensure that recipients are contractually bound to safeguard the data we entrust to them before we actually share the data. We may engage with several or all the following categories of recipients:

  • Parties that support us as we provide our services (e.g., email-marketing service, MailChimp)
  • Our professional advisers, including lawyers, auditors and insurers
  • Payment service providers
  • Law enforcement or other government and regulatory agencies (e.g., tax authorities) or other third parties as required by, and in accordance with, applicable law or regulation
  • The European Commission when we are required to do so in relation to our work on EC H2020 projects.


PANDEM-2 Newsletter and the Mailchimp Platform

The PANDEM-2 consortium utilises Mailchimp as an email management platform to facilitate distribution of the PANDEM-2 newsletter and other relevant communications. Parties interested in receiving regular communications can manually and voluntarily sign-up to our newsletter using the Mailchimp service on the PANDEM-2 website’s homepage. Users of our website are asked to study Mailchimp’s privacy policy (this link directs to a third-party website–Mailchimp–see in particular Section 3 Privacy for Contacts) before signing-up to our newsletter.

Personal data processed by Mailchimp stemming from sign-up include your name and email address. After sign-up, when you interact with a PANDEM-2 email campaign, Mailchimp may collect information about your device and interaction with an email. Mailchimp uses cookies and other technologies to collect some of this information. Mailchimp outlines its use of cookies here (this link directs to a third-party website—Mailchimp).

The only personal data available to the PANDEM-2 consortium are the details you provide yourself when signing-up to the newsletter subscription and any follow-up engagement

Utilisation of the Mailchimp platform is bound by Standard Contractual Clauses.

You are free to unsubscribe from the PANDEM-2 newsletter at any time.


Do we transfer your personal data outside the EU?

By default, we store personal data on servers located in the EU. However, we transfer personal data (provided through the project website’s Newsletter sign-up form) to reputable third-party service providers, notably MailChimp, who are located outside of the EU. Mailchimp is based in the United States of America, therefore your personal data will be transferred outside of the European Union where it may be subject to queries and requests from US legal authorities and security agencies.

Wherever such personal data transfers are based on Standard Contractual Clauses within the meaning of Commission Decision 2010/87, we are keeping track of their validity, especially in the light of any national Data Protection Authority decisions on the matter and in line with the European Court of Justice (CJEU) decision in Case C-311/18 DPC v Facebook Ireland and Maximilian Schrems.


Your rights under data protection legislation

You have the following rights regarding our processing of your personal data. You can exercise your rights by emailing us (see below) including:

Right to access (GDPR Art. 15)

The data subject has the right to obtain confirmation as to whether processing of personal data concerning him or her takes place in the PANDEM-2 project. If this is the case, the data subject can request access to his/her data. Granting the right to access only occurs where the identification of the data subject is possible.


Right to rectification (Art. 16)

The data subject has the right to obtain the rectification of inaccurate personal data concerning him or her. The exercise of this right is only possible where the data subject can be identified and the inaccuracy of data is verified.


Restriction of processing (Art. 18)

The data subject has the right to obtain the restriction of processing, where

  • the accuracy of the personal data is contested;
  • the processing is unlawful, the data subject opposes the erasure of personal data and requests the restriction of processing instead;
  • the controller no longer needs the personal data, but they are required by the data subject for the establishment, exercise or defence of legal claims;
  • the data subject has objected to processing pursuant to GDPR Art. 21.1 pending the verification of whether the legitimate grounds of the controller override those of the data subject.

The exertion of this right may require provision of further information to allow identification of the data subject as described in section 4.


Right to object (Art. 21)

A legal basis for the processing of personal data in the PANDEM-2 project is Art. 6.1.f of the GDPR. The data subject has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her unless the PANDEM-2 consortium demonstrates compelling legitimate grounds for the processing that override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

The exertion of this right may require provision of further information to allow identification of the data subject.


Right to erasure (’Right to be forgotten’) (Art. 17)

The data subject has the right to obtain erasure of personal data concerning him or her, if

  • the data subject objects to the processing pursuant to Art. 21.1 and there are no overriding legitimate grounds;
  • the personal data have been unlawfully processed;
  • the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.


Right to data portability (Art. 20)

In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used and machine-readable format) directly to another company.


Right to lodge a complaint with a supervisory authority (Art. 77)

The data subject has the right to lodge a complaint with a data protection supervisory authority in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the GDPR.

A list of national supervisory authorities can be found here (this links to a third-party website).


Disclaimer and limitations of liability

We aim to keep the information that appears on the PANDEM-2 website as complete and up to date as possible. If errors are brought to our attention, we will take all reasonable steps to make any necessary corrections within a reasonable time. Please be aware that the information published on our website is for informational purposes only. None of the information contained on the website constitutes legal or professional advice, nor can we accept responsibility for how it might be used, and we are not responsible or liable for any errors or omissions in any of the information provided on the website. We cannot be held liable for any direct or indirect damage that may result from use of this site. Links to other websites are provided in good faith and for information only. A link to another website does not mean that we endorse or accept any responsibility for the content or use of such website.

While we take all possible steps to minimise disruption caused by technical errors, we cannot guarantee that our website will not be interrupted or otherwise affected by such problems. Please note that access may be suspended temporarily and without notice in the case of system failure, website maintenance or repair or for reasons beyond our control.

The use of our website is governed by the law of the Republic of Ireland. Any dispute arising from or related to the use of this website shall be subject to the non-exclusive jurisdiction of the Irish courts.


Do we link to other websites?

Our websites may contain links to other sites, including the sites of the consortium partners, which are not governed by this privacy policy. Please review the destination websites’ privacy policies before submitting personal data on those sites. Whilst we try to link only to sites that share our standards and respect for privacy, we are not responsible for the content, security or privacy practices employed by other sites.


Do we change this privacy policy?

We regularly review this privacy policy and will post any updates to it on this webpage. This privacy policy was last updated on 5th July 2021.


Contact us

If you have any concerns as to how your data is processed, you can contact us by e-mail at or by post: 24 Fitzwilliam Place, Dublin 2, D02 T296, Ireland.

We will respond to your queries within 30 days from when we receive them.



Cookie policy

Core policy

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g., a computer or smartphone) when you access a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. Most browsers support Cookies, but you can set your preferences to decline them and delete them whenever you like. Cookies allow our site to remember your preferences and play an important role in making the site work better for you. To some extent, cookies can be seen as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

We use Cookies to manage functionality on our website and to provide usage insights to help us improve our service for our users. Our site uses session cookies that are stored temporarily on a user’s computer and are not retained when the user ends the session and persistent cookies that are stored on a user’s computer until they expire or until the user deletes the cookie. Persistent cookies collect identifying information about the user, such as internet surfing behaviour or user preferences for our site. Users are prompted that continued use of our site acknowledges that cookies will be used.

We do not use cookies to track your behaviour once you have left our website, and the data from cookies will not be passed on to or used by any commercial enterprise that are not operating under our instruction and only process data as laid out in this policy.


How do we use cookies?

A visit to our website may generate “first-party” cookies and “third-party” cookies. In continuing to use our site, the user agrees to the use of both “first-party” and “Third-party” cookies. We use third-party cookies to provide enhanced site functionality such as embedded video content.

We use the following cookies and similar technologies:


Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.


Marketing Cookies

These cookies are normally used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. However, PANDEM-2 is a research project, and we do not use marketing cookies.


Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience. This enables us to personalise our content for you and remember your preferences, for example your username, language or text size. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


How do I change my cookie settings?

Our cookie management tool will allow you to specify your preferences for those cookies that are placed by this website which are not strictly necessary for its delivery.